LifeStyle Home Solutions, Window Fashions, Certified Installation Service
Updated: October 19th 2023
For ease of reading and understanding, the name “LifeStyle” will refer to LifeStyle Home Solutions, LifeStyle Window Fashions, LifeStyle Certified Installation Service (LSHS, LSWF, LSCIS – collectively, “LifeStyle” and hereinafter also referred to as “we” or “us” or “our”),
Commitment to Privacy
Here at LifeStyle, we are committed to maintaining the accuracy, confidentiality, security and privacy of customer personal information.
This Privacy Statement explains LifeStyle’s practices regarding personal information of our installers, clients, prospective clients and other visitors to our website, https://www.lifestylehomesolutions.ca (the “Website”), as well as those who have transactions with us through telephone, Internet, faxes and other means of communications.
This Privacy Statement provides you with details regarding: how we collect personal information; what we do with that information; the steps that we take to help ensure that access to that information is secure; how you can access personal information pertaining to you; and who you should contact if you have questions and concerns about our policies or practices.
1) When we collect personal information
a) Automatic collection
b) Information you provide to us
When you interact with LifeStyle, you may provide us with personal information including the following: contact information (e.g. name, address, email, telephone number) and information about your property or dwelling (e.g. garage code, key location) that we may use to respond to your inquiry or provide excellent service; and Financial information (including credit card information and bank account information) to process and manage your purchases. Financial Information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or anonymize the information. We may also collect information from you when you sign contracts of employment with LifeStyle. We will only ask for the information necessary to process your application (e.g. you and your employees/service providers contact information, driver’s license (or suitable alternative) and retain your information in accordance with our employee policies.
c) Social media
We may offer you the opportunity to engage with us through third-party social networking websites, plug-ins and applications. Through these platforms, you may allow us to access information associated with your social media account. We may use this information to confirm your identity, send you promotional material and to personalize your experience on our Website. If you do not consent to LifeStyle collecting and otherwise processing your personal information in accordance with this Privacy Statement, please do not provide us with your personal information. Please note that we may not be able to provide you with all our services without collecting certain required personal information.
2) When we share personal information
We share information internally and among our network of contractors, as required and limited to those that have a reasonable need to access the information, in order to deliver our superior products and services to you. At the request of a member we may connect clients with specific third party providers as part of additional products or services that we offer. In these circumstances, the personal information that the third party receives is limited to only the information held by us that they need in order to render their services or products.
3) Third Party Service Providers
We use third party providers including information technology providers and third-parties that process credit card information on behalf. Our contractors and third party service providers are contractually obligated to maintain privacy policies and data security measures that are no less stringent than our own. Some of our providers may store and process information outside your province or outside of Canada, where they may be subject to access by local law enforcement. If you have any questions about our use of service providers, please contact our offices (see contact information below).
4) How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or anonymize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
6) Security Measures
We maintain technological, organizational and physical safeguards in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. The same limitations are imposed upon our third party service providers.
7) Accessing personal information
An individual is entitled to access and correct the personal information held by us concerning them. You can access and correct your personal information by calling our offices or sending a written request. Our contact information is found below.
LifeStyle Home Solutions
385 Dundas Street North, Unit 12A Cambridge ON, N1R 5R1
Mailing Address: 6-425 Hespeler Road Unit 501, Cambridge ON, N1R 8J6
9) Third Party Links
10) Modifications to this Privacy Statement
We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used.